| Privacy Policy

Effective date: November 15, 2022

 

This Privacy Policy describes the data protection practices of ROOP LLC (“roop,” “we,” “us,” or “our”). roop provides services to users throughout the world and is the data controller of your information. This Privacy Policy applies to all websites and mobile applications owned and operated by us.

 

PLEASE READ THIS PRIVACY POLICY CAREFULLY TO UNDERSTAND HOW WE HANDLE YOUR INFORMATION. IF YOU DO NOT AGREE TO THIS PRIVACY POLICY, PLEASE DO NOT USE THE SERVICES.

 

This Privacy Policy contains the following sections:

  1. The Information We Collect and the Ways We Use It

  2. Cookies and Online Analytics

  3. How We Share and Disclose Your Information

  4. Aggregate and De-Identified Information

  5. Your Choices and Rights

  6. Children’s Privacy

  7. How We Protect Your Information

  8. Retention of Your Information

  9. Changes to Our Privacy Policy

  10. roop Contact Information

 

A. THE INFORMATION WE COLLECT AND THE WAYS WE USE IT

We obtain information about you through the means discussed below when you use our Services. The information we collect and the purposes for which we use it will depend to some extent on the specific Services you use and how you interact with roop. The following section describes the categories of information about you that we collect and how we collect and use such information. See the following section for information regarding the purposes for which we collect information.

 

A.1. Contact and account registration information, e.g., name, email address, postal address, phone number, wireless device address, account username or screen name, and password

  • Purposes of use

    • Provide the Services

    • Communicate with you

    • Personalize your experience

    • Secure our Services and users

    • Fraud prevention and legal purposes

 

  • Sources of personal information

    • You

    • Other users who provide information about you in connection with their event or profile
       

A.2. User-generated content, e.g., photos, videos, audio, information about your events, any information you submit in public roop forums or message boards, reviews you leave for vendors, and feedback or testimonials you provide about our Services

  • Purposes of use

    • Provide the Services

    • Communicate with you

    • Personalize your experience

    • Secure our Services and users

    • Fraud prevention and legal purposes

  • Sources of personal information

    • You

    • Other users who provide information about you in connection with their event or profile

 

A.3. Customer service information, e.g., questions and other messages you address to us directly through online forms, by email, over the phone, or by post; and summaries or voice recordings of your interactions with customer care

  • Purposes of use

    • Communicate with you

    • Provide the Services

    • Secure our Services and users

    • Fraud prevention and legal purposes

  • Sources of personal information

    • You

 

A.4. Communications with event vendors and partners, e.g., your in-Services messages and calls to vendors and advertising partners, and information surrounding those messages such as the date/time of the communication, the originating number, the recipient number, and your location as determined by your area code

  • Purpose of use

    • Provide the Services

    • Secure our Services and users

    • Fraud prevention and legal purposes

 

  • Sources of personal information

    • You

    • The event vendors with which you communicate

 

A.5. Research, survey, or sweepstakes information, e.g., if you participate in a survey or sweepstakes, we collect information needed for you to participate (such as contact information), and to fulfill your prize

  • Purpose of use

    • Communicate with you

    • Provide the Services

    • Secure our Services and users

    • Fraud prevention and legal purposes

  • Sources of personal information

    • You

 

A.6. Device information and identifiers, e.g., IP address; browser type and language; operating system; platform type; device type; software and hardware attributes; and unique device, advertising, and app identifiers

  • Purpose of use

    • Provide the Services

    • Personalize your experience

    • Secure our Services and users

    • Fraud prevention and legal purposes

  • Sources of personal information

    • You

    • Analytics providers

 

A.7. Geolocation, e.g., city, state, country, and ZIP code associated with your IP address or derived through Wi-Fi triangulation; and, with your permission in accordance with your mobile device settings, and precise geolocation information from GPS-based functionality on your mobile devices

  • Purpose of use

    • Provide the Services

    • Personalize your experience

    • Secure our Services and users

    • Fraud prevention and legal purposes

  • Sources of personal information

    • You

    • Analytics providers

 

A.8. Other information, e.g., any other information you choose to directly provide to roop in connection with your use of the Services

  • Purpose of use

    • Provide the Services

    • Communicate with you

    • Personalize your experience

    • Secure our Services and users

    • Fraud prevention and legal purposes

  • Sources of personal information

    • You

 

Purposes of Use: The following section provides additional information about the purposes and legal bases for collecting and using your information

 

A.1. Purpose: Communicate with you

  • For Example

    • Responding to your requests for information and provide you with more effective and efficient customer service and technical support

    • Providing you with transactional updates and information about the Services (e.g., inform you about updates to our Services, information about your account, or information about ecommerce transactions that you conduct on the Services)

    • In accordance with applicable legal requirements, contacting you by email, postal mail, phone, or SMS regarding roop and third-party products, services, surveys, promotions, special events and other subjects that we think may be of interest to you

  • Legal Basis

    • Our Legitimate Business Interests

    • With Your Consent

 

A.2. Purpose: Provide the Services

  • For Example

    • Processing and fulfilling your tracking

    • Assisting you in submitting or requesting vendor details

    • Providing community features and posting your content, including any testimonials you provide

    • Engaging in analysis, research, and reports to better understand how you use the Services, so we can improve them

    • Understanding and resolving app crashes and other issues being reported

  • Legal Basis

    • Performance of a contract – to provide the Services to you

    • Our Legitimate Business Interests

 

A.3. Purpose: Personalize your experience

  • For Example

    • Customizing the content on the Services based on your activities and interests

    • Creating and updating audience segments that can be used for targeted advertising and marketing on the Services, third party services and platforms, and mobile apps

    • Sending you personalized newsletters, surveys, and information about products, services and promotions offered by us

  • Legal Basis

    • Our Legitimate Business Interests

    • With Your Consent

 

A.4. Purpose: Secure our Services and users

  • Purpose of Use

    • Monitoring, preventing, and detecting fraud, such as through verifying your identity

    • Combatting spam or other malware or security risks

    • Monitoring, enforcing, and improving the security of our Services

  • Legal Basis

    • Our Legitimate Business Interests

    • To Comply with Legal Obligations and Protect Our Legal Rights

A.5. Purpose: Fraud detection and prevention, defending our legal rights and compliance with the law

  • Purpose of Use

    • Complying with any applicable procedures, laws, and regulations where it is necessary for our legitimate interests or the legitimate interests of others

    • Establishing, exercising, or defending our legal rights where it is necessary for our legitimate interests or the legitimate interests of others (e.g., to enforce compliance with our Terms of Use, Privacy Policies, or to protect our Services, users, or others)

  • Legal Basis

    • Our Legitimate Business Interests

    • To Comply with Legal Obligations and Protect Our Legal Rights

 

Combined Information. For the purposes discussed in this Privacy Policy, we may combine the information that we collect through the Services with information that we receive from other sources, both online and offline, and use such combined information in accordance with this Privacy Policy.

 

B. COOKIES AND ONLINE ANALYTICS

 

We use a variety of online tracking and analytics tools (e.g., cookies, flash cookies, pixel tags, and HTML5) to collect and analyze information as you use the Services. Among other things, these technologies allow us to offer you a more tailored experience in the future, by understanding and remembering your particular browsing and usage preferences.

 

We may also use third-party web analytics services (such as those of Google Analytics, Coremetrics, Mixpanel, and Segment) on our Services to collect and analyze information collected through these technologies to assist us in auditing, research, or reporting; fraud prevention; and providing certain features to you. The types of tracking and analytics tools we and our service providers use for these purposes are:

 

  • “Cookies” are small data files stored on your computer or device to collect information about your use of the Cookies may enable us to recognize you as the same user who used our Services in the past, and relate your use of the Services to other information we have about you. Cookies may also be used to enhance your experience on the Services (for example, by storing your username) and/or to collect general usage and aggregated statistical information. Most browsers can be set to detect cookies and give you an opportunity to reject them, but refusing cookies may, in some cases, limit your use of our Services or features. To learn more about the use of cookies, including how to manage or delete them, click here. Please note that by blocking, disabling, or managing any or all cookies, you may not have access to certain features or offerings of the Services.

  • “Local shared objects,” or “flash cookies,” may be stored on your computer or device using a media player or other Local shared objects operate much like cookies, but cannot be managed in the same way. Depending on how local shared objects are enabled on your computer or device, you may be able to manage them using software settings. For information on managing flash cookies, for example, click here.

  • A “pixel tag” (also known as a “clear GIF” or “web beacon”) is a tiny image – typically just one-pixel – that can be placed on a web page or in our electronic communications to you in order to help us measure the effectiveness of our content by, for example, counting the number of individuals who visit us online or verifying whether you’ve opened one of our emails or seen one of our web pages.

  • “HTML5” (the language some websites, such as mobile websites, are coded in) may be used to store information on your computer or device about your usage of the Services so that we may improve and customize them for you.

 

C. HOW WE SHARE AND DISCLOSE YOUR INFORMATION

 

roop will share the information collected from and about you as discussed above for various business purposes. The section below explains the categories of third parties with which we may share your information, and the categories of information we may share with each.

 

Third Parties With Which We Share Information and Why:

 

C.1. Service Providers that Perform Services on our Behalf. We may share information with service providers, including billing and payment processing, sales, marketing, advertising, data analysis and insight, research, technical support and customer service, shipping and fulfillment, data storage, security, fraud prevention, and legal services providers.

  • Categories of information shared

    • All categories of information we collect may be shared with our service providers

 

C.2. Other Individuals, Services, and Vendors at Your Request. We will share your information with other individuals and services at your request. For example, if you communicate with a vendor you connect with through the Services, we may share information, as well as the contents of your message, so that the vendor may contact you pursuant to such vendor’s privacy policy and applicable legal agreements. 

  • Categories of information shared

    • Contact and account registration

    • Demographic and statistical information

    • User-generated content

    • Communications with event vendors

    • Geolocation

    • Other Information

 

C.3. Third Party Partners for Marketing Purposes. We may share your information with partners whose offerings we think may interest you. 

  • Categories of information shared

    • Contact and account registration

    • Demographic and statistical information

    • Geolocation

    • Other Information

 

C.4. Third Parties for Legal Purposes. By using the Services, you acknowledge and agree that we may access, retain, and disclose the information we collect and maintain about you if required to do so by law or in a good faith belief that such access, retention or disclosure is reasonably necessary to: (a) comply with legal process or a regulatory investigation (e.g. a subpoena or court order); (b) enforce our Terms of Service, this Privacy Policy, or other contracts with you, including investigation of potential violations thereof; (c) respond to claims that any content violates the rights of third parties; and/or (d) protect the rights, property or personal safety of roop, its users and/or the public. This includes exchanging information with other companies and organizations for fraud protection, spam/malware prevention, and similar purposes.

  • Categories of information shared

    • All categories of information we collect may be shared for legal purposes

 

C.5. Third Parties in a Business Transaction. We may disclose or transfer information in connection with a corporate transaction, including for example a merger, investment, acquisition, reorganization, consolidation, bankruptcy, liquidation, or sale of some or all of our assets.

  • Categories of information shared

    • All categories of information we collect may be shared in connection with a business transaction

 

D. AGGREGATE AND DE-IDENTIFIED INFORMATION

 

We may aggregate and/or de-identify any information collected through the Services so that such information can no longer be linked to you or your device (“Aggregate/De-Identified Information”). We may use Aggregate/De-Identified Information for any purpose, including without limitation for research and marketing purposes, and may also share such data with any third parties, including advertisers, promotional partners, and sponsors, at our discretion.

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E. YOUR CHOICES AND RIGHTS

 

You have certain rights with respect to your information as further described in this Section, in addition to any rights discussed elsewhere in this Privacy Policy.

 

Marketing Communications. You may instruct us not to use your information to contact you by email, postal mail, or phone regarding products, services, promotions and special events that might appeal to your interests by contacting us using the information below. In commercial email messages, you can also opt out by following the instructions located at the bottom of such emails. Please note that, regardless of your request, we may still use and share certain information as permitted by this Privacy Policy or as required by applicable law. For example, you may not opt out of certain operational emails, such as those reflecting our relationship or transactions with you.

 

Consumer Privacy Rights. Depending on the laws of your local jurisdiction, you may have certain rights and choices with respect to your information. For example, under local laws, you may be able to ask us to:

 

  • Provide access to certain information we hold about you

  • Update or correct your information

  • Delete certain information

  • Restrict the use of your information

 

We will consider all requests and provide our response within the time period stated by applicable law. Please note, however, that certain information may be exempt from such requests in some circumstances, which may include if we need to keep processing your information for our legitimate interests or to comply with a legal obligation. We will let you know where this is the case or if certain rights don’t apply in your country or state of residence. We may request you provide us with information necessary to verify your identity before responding to your request as required or permitted by applicable law.

 

Testimonials/Notable Quotes. On some of our Services, and with your consent, we post notable quotes or testimonials which may contain information such as your name, event type, city, state, and quote or testimonial. Requests for removal of a user testimonial can be done by contacting us as detailed in the “roop Contact Information” section below.

 

F. CHILDREN’S PRIVACY

 

The Services are intended for general audiences and not for children under the age of 13. If we become aware that we have collected “personal information” (as defined by the United States Children’s Online Privacy Protection Act) from children under the age of 13 without legally-valid parental consent, we will take reasonable steps to delete it as soon as possible. We also comply with other age restrictions and requirements in accordance with applicable local laws.

  

G. HOW WE PROTECT YOUR INFORMATION

 

We take a variety of physical, technical, administrative, and organizational security measures to protect your information against accidental or unlawful destruction or accidental loss, alteration, unauthorized disclosure or access. However, no method of transmission over the Internet, and no means of electronic or physical storage, is absolutely secure. As such, you acknowledge and accept that we cannot guarantee the security of your information transmitted to, through, or on our Services or via the Internet and that any such transmission is at your own risk.

 

When you sign up for an account, you may be required to establish a username and password. If you create an account with us, you are responsible for maintaining the confidentiality of your account password and for any activity that occurs under your account. We are not responsible for any loss or damage arising from your failure to maintain the confidentiality of your password.

 

If you use messaging or call features that allow you to interact with events vendors and others directly through our Services, please note that for security purposes, you should not include any passwords, social security numbers, payment card information, or other sensitive information in such communications.

 

H. RETENTION OF YOUR INFORMATION

 

We store and maintain your information for the purposes for which it is processed by us. The length of time for which we retain information depends on the purposes for which we collected and used it and/or as required to comply with applicable laws.

 

I. CHANGES TO OUR PRIVACY POLICY

 

We reserve the right to amend this Privacy Policy to reflect changes in the law, our data collection and use practices, the features of our Services, or advances in technology. We will make the revised Privacy Policy accessible through the Services, so you should review the Policy periodically. You can know if the Privacy Policy has changed since the last time you reviewed it by checking the “Effective Date” included at the beginning of the document. If we make a material change to the Policy, you will be provided with appropriate notice in accordance with legal requirements. By continuing to use the Services, you are confirming that you have read and understood the latest version of this Privacy Policy.

 

J. roop CONTACT INFORMATION

 

If you have any questions or comments regarding our privacy practices, you can contact us at info@roop.events.